Shipping policy

We want your order to arrive quickly and safely. Below you will find important information about shipping, processing and delivery of your order from N95.

Processing time

After successful payment, your order will be processed as quickly as possible. For in-stock items, the delivery time stated below already includes processing. Orders are generally not processed or handed to the shipping provider on weekends or public holidays.

Delivery area

We deliver within Germany and to the countries available for selection at checkout. Available delivery countries and any shipping charges outside Germany are shown at checkout.

Shipping provider

At checkout for delivery within Germany, you can choose DHL Standard or DPD Standard. Both shipping options are free. For deliveries outside Germany, the shipping options and charges displayed at checkout apply.

Shipping costs

Shipping within Germany is free. There are no additional shipping charges for deliveries within Germany.

Delivery time for in-stock items

In-stock items normally arrive within Germany in 3–5 business days from receipt of payment, including processing and shipping. No delivery takes place on Sundays or public holidays. In exceptional circumstances, such as high shipping volumes or delays at the shipping provider, delivery may be delayed.

Pre-order T-shirts and hoodies

Pre-order items are produced after the pre-order period closes. You will receive your pre-order within two to three weeks after the order deadline, possibly sooner. The delivery period starts when pre-orders close, not when you place your order. The deadline is shown on the pre-order page. Pre-orders require full payment at checkout.

Tracking

Once your parcel has been dispatched, you will receive a shipping confirmation with tracking details.

Several items in one order

Where possible, items ordered together will be shipped together. Shipping within Germany remains free, including orders containing several items. Shipping charges outside Germany are shown at checkout.

Delivery address

Before completing your order, please check that your delivery address is complete and correct. If you notice an error after ordering, contact us as soon as possible. If the order has already been dispatched, it may no longer be possible to change the address.

Undeliverable or uncollected parcels

If a parcel cannot be delivered because of an incorrect or incomplete address or because it was not collected, and it is returned to us, please contact us. Any repeat shipment will be arranged with you.

Damaged parcels and incorrect or missing items

If your order arrives damaged, or you receive an incorrect item or an item is missing, please contact info@n95-label.info as soon as possible. Please describe the problem and, where possible, attach photos of the goods and packaging so that we can investigate and find a solution. Your statutory rights in respect of defective goods remain unaffected.