Returns & Refunds

We want you to be happy with your N95 order. If an item does not meet your expectations, you can exercise your statutory right of withdrawal.

Withdrawal and returns

Consumers generally have the right to withdraw from an online purchase contract within the statutory 14-day withdrawal period without giving a reason.

To arrange a return, please contact us at info@n95-label.info and include your order number.

Free returns

N95 covers the return shipping costs. After you contact us, we will provide a return label. When you use this label, you will not be charged for return shipping.

Please do not send the parcel with postage payable by the recipient; use the return label we provide.

Packaging and reduced items

Sale and clearance items can also be returned under the statutory right of withdrawal.

Please use suitable, protective packaging for the return. The original packaging is not required.

Condition of returned items

Please handle the goods carefully. You may generally examine an item to check its nature, characteristics, fit and functioning as you would in a shop.

Please do not wash or alter clothing or wear it beyond what is necessary to check its fit and characteristics.

If an item has signs of wear, dirt, odours, damage or other impairment caused by handling beyond what is necessary to examine it, N95 may, in accordance with the law, require compensation for the resulting loss in value.

This may be relevant in particular to items that have been washed, noticeably worn, soiled, damaged or otherwise reduced in value.

Refunds

Following a valid withdrawal, we will refund the amount due without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods or you have provided evidence that they have been sent back, whichever happens first. We will use the same payment method you used for the order, unless we have expressly agreed otherwise; we will not charge a fee for the refund. We will email you about the processing of your return. The time taken for the refund to appear in your account depends on your bank or payment provider. If you have questions about your refund, contact us at info@n95-label.info.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or you receive an incorrect item, please contact us at info@n95-label.info and include your order number. If possible, include photos of the item.

Your statutory warranty rights remain unaffected.